"*" indicates required fields Step 1 of 23 4% HiddenClient Information Age*Sex* Male Female Customer Type* Business (private school, corporations, etc.) Citizen (general public, learners, parents, former DepEd employees, researchers, NGOs etc.) Government Government (current DepEd employees or employees of other government agencies & LGUs) Is DepEd Employee?YesNoAgency Name: Office transacted with*SDS - Schools Division SuperintendentASDS - Assistant Schools Division SuperintendentAdmin (Cash, Personnel, Records, Supply, General Services, Procurement*)CID - Curriculum Implementation Division (LRMS, Instructional Management, PSDS)Finance (Accounting, Budget)ICTLegalSGOD - School Governance and Operations Division (M&E, SocMob, Planning & Research, HRD, Facilities, School Health) Service availed - SDS*Travel authorityOther requests/inquiriesFeedback/ComplaintOther Requests/Inquiries (SDS): Service availed - ASDS*BACOther requests/inquiriesFeedback/ComplaintOther Requests/Inquiries (ASDS): Admin*CashPersonnelRecordsProperty and SupplyGeneral ServicesProcurementOffice transacted with Admin*CashPersonnelRecordsProperty and SupplyGeneral ServicesProcurementOffice transacted with Service availed - Cash, General Services, Procurement*Cash AdvanceGeneral Services-relatedProcurement-relatedOther requests/inquiriesOther Requests/Inquiries (Service Availed): Service availed - Cash, General Services, Procurement*Cash AdvanceGeneral Services-relatedProcurement-relatedOther requests/inquiriesOther Requests/Inquires (Serviced Availed): Service availed - Personnel*Application - Teaching PositionApplication - Non-teaching/Teaching-relatedAppointment (new, promotion, transfer, etc.)COE-Certificate of EmploymentCorrection of Name/Change of StatusERF-Equivalent Record FormLeave ApplicationLoan Approval and VerificationRetirementService RecordTerminal leaveOther requests/inquiriesOther Requests/Inquiries (Personnel): Service availed - Personnel*Application - Teaching PositionApplication - Non-teaching/Teaching-relatedAppointment (new, promotion, transfer, etc.)COE-Certificate of EmploymentCorrection of Name/Change of StatusERF-Equivalent Record FormLeave ApplicationLoan Approval and VerificationRetirementService RecordTerminal leaveOther requests/inquiriesOther Requests/Inquiries (Personnel): Service availed - Property and Supply*Inspection/Acceptance/Distribution of LRs, Supplies, EquipmentProperty and Equipment ClearanceRequest/Issuance of SuppliesOther requests/inquiriesOther Requests/Inquiries (Property and Supply): Service availed - Property and Supply*Inspection/Acceptance/Distribution of LRs, Supplies, EquipmentProperty and Equipment ClearanceRequest/Issuance of SuppliesOther requests/inquiriesOther Requests/Inquiries (Property and Supply): Service availed - Records*CAV-Certification, Authentication, VerificationCertified True Copy (CTC)/Photocopy of documentsNon-Certified True Copy documentsReceiving & releasing of documentsOther requests/inquiriesFeedback/ComplaintOther Requests/Inquiries (Records): CID*LRMS - Learning Resource Management SectionInstructional Management SectionPSDS - Public School District SupervisorOffice transacted withService availed - CID*ALS EnrollmentAccess to LR PortalBorrowing of books/learning materialsContextualized Learning ResourcesQuality Assurance of Supplementary Learning ResourcesInstructional SupervisionTechnical assistanceOther requests/inquiriesOther Requests/Inquiries (CID): Finance*AccountingBudgetOffice transacted withService availed - Accounting, Budget*Accounting-relatedORS-Obligation Request and StatusPosting/Updating of DisbursementOther requests/inquiriesOther Requests/Inquiries (Accounting): Service availed - ICT*Create/delete/rename/reset user accountsTroubleshooting of ICT equipmentUploading of publicationsOther requests/inquiriesOther Requests/Inquiries (ICT): Service availed - Legal*Certificate of No Pending CaseCorrection of Entries in School RecordFeedback/ComplaintsLegal advice/opinionSite titling SGOD*Education FacilitiesHRD - Human Resource DevelopmentPlanning & ResearchSchool HealthSMME - School Management Monitoring and Evaluation SectionSocMob - Social Mobilization and NetworkingOffice transacted withService availed - SGOD*Private school-relatedBasic Education DataEBEIS/LIS/NAT Data and Performance IndicatorsOther requests/inquiriesOther Requests/Inquiries (SGOD): Service availed - SGOD (Private school-related)*Additional SHS track for private schoolsIncrease in tuition/other school fees (TOSF)No Increase in tuition/other school feesPrivate schools permit/recognition/renewalSpecial Orders-graduation of private schools learnersSummer permit for private schoolsOther private school concerns Are you aware of the Citizen's Charter - document of the SDO services and requirements?* Yes No Did you see the SDO Citizen's Charter (online or posted in the office)?* Yes - it was easy to find Yes - but it was hard to find No Did you use the SDO Citizen's Charter as a guide for the service you availed* Yes No CC1- Which of the following best describes your awareness of a CC?* I know what a CC is and I saw this office(s) CC. I know what a CC is but I did NOT see this office(s) CC. I learned of the CC only when I saw this office(s) CC. I do not know what a CC is and I did not see one in this office. CC2- if aware of CC, would you say that CC of this officce was ?* Easy to see Somewhat easy to see Difficult to see Not visible at all N/A CC3- If Aware of CC, how much did the CC help you in your transaction?* Helped very much Somewhat helped Did not help N/A SQD1- I spent an acceptable amount of time to complete my transaction (Responsiveness)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD2- The office accurately informed accurately informed and followed the transactions requirements and steps (Reliability)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD3- My transaction (including steps and payment) was simple and convenient (Access and Facilities)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD4- I easily found information about my transaction from the office or its website (Communication)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD5- I paid an acceptable amount of fees for my transaction (Costs)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD6- I am confident my transaction was secure (Integrity)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD7- The office's support was quick to respond (Assurance)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable SQD8- I got what I need from the government office (Outcome)* Strongly Agree (5) Agree (4) Neither Agree nor Disagree (3) Disagree (2) Strongly Disagree (1) Not applicable Comments/Suggestions:
