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This facility shall be utilized for Learner Information System (LIS) Issues that CANNOT BE RESOLVED at the Division Level.

Create Request
Monitor the Status of Request

Downloadable Request Forms (RF)

RF-01 LRN MergingDownload
RF-02 LRN ReactivationDownload
RF-03 Enrollment Data IssuesDownload
RF-04 Unmerging of LRNDownload
RF-05 User Account Managament System UAMS School ConcernsDownload
RF-07 Reopening of Enrollment EOSY FinalizationDownload
RF-08 Transfer Related IssueDownload
RF-09 Unenrollment of LearnerDownload
Incident Report FormDownload

Instructions

Request Form 01 – RF-01 LRN Merging

A process of combining two or more learners’ data with conflicting information pertaining to a specific learner through his/her official documents submitted to the school.

Submit to this facility for the following cases:

1. Pending LRN Merging at the Central Office Level;
2. It was found out that learner has other existing LRN.

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 01 (RF-01)
2. Compiled in One (1) PDF File of the following:

    a. Signed Properly Filled out Request Form 01 (RF-01)
    b. School Form 10 and/or School Form 9
    c. Birth Certificate
    d. Screen Shot of Pending Merging at Central Office or Other Existing LRN Record

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.

Request Form 02 – RF-02 LRN Reactivation

A process of re-activating LRN that was previously disapproved by the Division Planning Officer.

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 02 (RF-02)
2. Compiled in One (1) PDF File of the following:

     a. Signed Properly Filled out Request Form 02 (RF-02)
     b. School Form 10 and/or School Form 9
     c. Birth Certificate
     d. Screen Shot of Deactivated Record

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.

Request Form 03 – RF-03 Enrollment with Data Issues

A process of resolving encountered errors on the enrollment data.

Submit to this facility for the following cases:

CODES:

1. Update Failed
    1a. Update Failed (Update Basic Profile)
    1b. Update Failed (EOSY Updating)
2. Enrollment Failed
3. Untagging of Temporary Enrolled
4. Untagging of Unsettled Account
5. DOFA Mistakenly Encoded
6. Age Out of Range
7. Others

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 03 (RF-03)
2. Compiled in One (1) PDF File of the following:

    a. Signed Properly Filled out Request Form 03 (RF-03)
    b. School Form 10 and/or School Form 9
    c. Birth Certificate
    d.Screen Shot of Cancelled Temporary Enrolled, Approved Temporary Enrolled, DOFA, Age Out of Range, or Other Error or Warning Notifications is REQUIRED

NOTE: Correct Codes must be encoded

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.

Request Form 04 – RF-04 Unmerging of LRN

A process of rectifying data of two different learners.

Example of requests to be submitted in this facility are Twin Learners that were accidentally merged records in the LIS.

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 04 (RF-04)
2. Compiled in One (1) PDF File of the following:

    a. Signed Properly Filled out Request Form 04 (RF-04)
    b. School Form 10 and/or School Form 9
    c. Birth Certificate of both learners
    d. Screen Shot of Merged Record in LIS

NOTE: Data of both learners must be encoded.

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.

Request Form 05 – RF-05 User Account Management and School Concerns

A process of updating user accounts and re-opening and closing of schools.

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 05 (RF-05)
2. Compiled in One (1) PDF File of the following:

    a. Signed Properly Filled out Request Form 05 (RF-05)
    b. Screen Shot of the System Error

School may submit a consolidated request.

Request Form 07 – RF-07 Re-opening of School Enrollment and EOSY Finalization

A process of re-opening the enrollment for EOSY updating and school finalization.

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 07 (RF-07)
2. Compiled in One (1) PDF File of the following:

     a. Signed Properly Filled out Request Form 07 (RF-07)
     b. Explanation Letter or Justification Signed by the school head
     c. List of learners to be enrolled and or update EOSY.

Request Form 08 – RF-08 Transfer-Related Issues

A process of resolving the issues encountered by the learners in relation to his/her transfer.

Submit to this facility for the following cases:

CODES:

1. Joint Transfer

2. Transfer Dispute

3. Confirmed/Declined but Still Pending

4. Transfer from Closed School

5. Transfer from Philippine School Overseas

6. Wrong Tagging of Previous School

7. Others

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 08 (RF-08)
2. Compiled in One (1) PDF File of the following:

     a. Signed Properly Filled out Request Form 08 (RF-08)
     b. School Form 10 and/or School Form 9 Reflecting the Originating School
     d. Screen Shot of Error or Issue if Applicable

NOTE: Correct Codes must be encoded

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.

Request Form 09 – RF-09 Unenrollment of Learner

A process of removing ineligible learners from the master list.

Submit to this facility for the following cases:

REASON FOR UNENROLLMENT:

1. Incorrect Grade Level (SHS)

2. 1st Sem Declined

3. Multiple Enrollment

4. Mistakenly Enrolled

5. No Appearnace Since BOSY

6. System Error

7. PEPT/ALS Passer

8. Tagging of Temporary Enrollment

9. Others

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Request Form 09 (RF-09)
2. Compiled in One (1) PDF File of the following:

     a. Signed Properly Filled out Request Form 09 (RF-09)
     b. School Form 10 and/or School Form 9
     c. Birth Certificate
     d. Screen Shot of Error or Records to be Unenrolled

     e. Explanation Letter if enrollment of learner is committed by the School Personnel

NOTE: Correct Codes must be encoded

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.

Incident Report

A process of resolving issues that does not fall into any Request Forms. Report an incident or error in the functionality of the system.

School shall Attach the following Documentary Requirements:

1. MS Excel File of properly Filled out Incident Report Form
2. Compiled in One (1) PDF File of the following:

    a. Signed Properly Filled out Incident Report Form
    b. School Form 10 and/or School Form 9
    c. Birth Certificate
    d. Screen Shot of Errors

NOTE: Use this facility for resolving issues that does not fall into any Request Forms.

School may submit a consolidated request. Make sure that ALL Learner Records Listed have corresponding attachment and are properly arranged.